Frequently Asked Questions

How can I watch the program?

The program will be over Zoom on May 1st at 7:00 pm (6:30 pm for our pre-event virtual reception). We will send all ticketholders a Zoom link as we get closer to the event.

How do I bid?

Step 1: Purchase a ticket for our event here! 

Step 2: Download Givi app to your phone from the Apple or Google Play store. Look for the purple icon! (Instructions here). 

Step 3: Sign up on the Givi app using your ticket code that you received in your e-mail from Qgiv (Subject line:"Your Riverside’s Virtual Gala Ticket") & adding your payment information. 

Step 4: Start bidding when the auction goes live! You will be notified if you have won an auction item.

Can I have some help using Givi?

Sure! Here are a couple of video links on using the Givi app.

Here's a video tutorial on the Givi App

This video shows you how to find your ticket code for a Qgiv auction event and how to enter the code in the Givi app to join the auction.

How do I invite, add, or edit guests?

Most tickets allow you to include guests.  Look for an email from Qgiv with the subject line "Manage Your Riverside's Virtual Gala Tickets". If you need more information, we are providing two links below on this process.

Click here for instructions on how to register multiple auction guests.

Click here for instructions on how to manage (add or edit) multiple auction guests.

 

A friend invited me to the auction as a guest. How do I register?

You should look out for an email from Qgiv with the subject "Your Ticket Invite for Riverside’s Virtual Gala."

Click here for instructions on how guests can register.

 

Can I bid without my the Givi app?

Yes you can! To bid on the web, click on the "Enter a Ticket Code or Register" button on the top right of the screen. From there, enter your ticket code or login using your username and password (if you have claimed your ticket). Click here for a video on how to do this!

Need Help?

Contact Sandy at Saronson@riversidecc.org or at 305.979.9959.