Trauma Informed Care In the Real World: A Training for Supervisors of Direct Service Outreach and Housing Staff

Trauma Informed Care In the Real World: A Training for Supervisors of Direct Service Outreach and Housing Staff

Each day of Training will run from 9:00am-12:30pm. Note: Each session will be the same, so you only need to register for ONE date.

Supervisors have significant influence on how direct service staff engage and conduct the day to day work of ending homelessness. In addition to providing training and support, supervisors help ensure that professional standards are being met and work is being carried out within the foundational principles of trauma informed care, harm reduction, and person-centered approaches. Please join us for a 3.5 hour in person training designed to provide practical strategies for supervisors of direct service outreach and housing staff. In this highly interactive training, participants will learn how to:

• Support direct service staff in understanding trauma reactions in themselves and the people they are working without straying into the realm of therapy.
• Coach direct service staff and reframe/ redirect words, actions and behaviors that could replicate or add to trauma in the people they work with.
• Identify strategies to build staff skills and protect against trauma, vicarious trauma and burnout for themselves and the people they supervise.
• Recognize when coaching isn’t working and when it is time to move to corrective action or termination of employment.

About Our Trainers:

Janice Miller, jmiller@tacinc.org has worked for more than 30 years on emergency and long-term housing solutions, with a particular emphasis on working with people experiencing intimate partner and sexual violence (IPSV). Areas of expertise include design and implementation of coordinated entry and victim coordinated entry systems, designing and scaling up rapid rehousing programs for vulnerable populations, integrating health and trauma informed care services into homelessness and housing systems, VAWA compliance, strategies for local Continuums of Care (CoCs) and local victim service providers to work more collaboratively without compromising confidentiality; creating plain language documents and streamlining systems to increase accessibility in programs; and addressing the trauma of direct service workers in parallel with the vulnerable populations they serve.  Ms. Miller skilled in training and evaluation, including program evaluation. Prior to joining TAC, she served on the Baltimore City CoC Board for six years, and presided as Chair for two.

Eric Gammons, egammons@tacinc.org has over 36 years of experience working in the social services field, specializing in homeless systems of care, supportive housing models, management information systems, and ending homelessness on a community-wide basis. He is an expert on configuring, implementing, and monitoring federally funded projects in the Homeless Management Information System - (HMIS) according to U.S. Department of Housing and Urban Development (HUD) standards, and on incorporating coordinated entry systems within HMIS to create a seamless housing priority system. Mr. Gammons is skilled in the development and implementation of programs that address the core issues of homelessness, and is a proven evaluator. As a Continuum of Care leader, he coordinated regional efforts to expand permanent housing opportunities and to merge nine HMIS implementations into one statewide system. Mr. Gammons is a veteran of Operation Desert Shield/Storm serving in the U.S. Army.

Directions to All Chicago:

The All Chicago Office is located at 651 W. Washington Blvd. at the corner of Desplaines and Washington. Please proceed to the elevator bank and the 5th floor, suite 504. 

Parking Instructions:
On-Site Parking: There is a parking lot available directly at 651 W. Washington Blvd. Access the parking lot from the entrance on N Desplaines St.

Street Parking: Limited metered street parking is available on W. Washington Blvd and surrounding streets. Be sure to check the signage for parking restrictions and time limits.

Nearby Parking Garages:

171 N Desplaines St. Garage: Located a short walk away, this garage offers hourly and daily parking rates.
Tower Self Park (211 W. Adams St.): About a 10-minute walk from the location.

Driving Directions:

• From the North:

  1. Take I-90/94 South.
  2. Exit at Washington Blvd (Exit 51C).
  3. Turn right onto W. Washington Blvd.
  4. Continue straight; 651 W. Washington Blvd will be on your right.

• From the South:

  1. Take I-90/94 North.
  2. Exit at Madison St (Exit 51D).
  3. Turn left onto Madison St.
  4. Turn right onto N Desplaines St.
  5. Turn left onto W. Washington Blvd; the destination will be on your right.

• From the West:

  1. Take I-290 East.
  2. Merge onto I-90/94 North.
  3. Exit at Madison St (Exit 51D).
  4. Turn left onto Madison St.
  5. Turn right onto N Desplaines St.
  6. Turn left onto W. Washington Blvd; the destination will be on your right.

Public Transit Instructions:

• CTA Train:

  • Blue Line: Exit at the Clinton station. Walk north on Clinton St., then turn left onto W. Washington Blvd. The building is a short walk away.
  • Green/Pink Lines: Exit at the Clinton station. Walk south on Clinton St., then turn right onto W. Washington Blvd.

• CTA Bus:

  • Bus 20 (Madison): Exit at Madison & Desplaines. Walk north on Desplaines St., then turn right onto W. Washington Blvd.
  • Bus 56 (Milwaukee): Exit at Washington & Desplaines. The destination is just a few steps away.

• Metra:

  • Union Station: Located about a 10-minute walk away. Exit the station and walk west on W. Jackson Blvd, turn right on N Desplaines St., and then left onto W. Washington Blvd.
  • Oglevie Transportation Center: Located about a 10-minute walk away. Exit the station and turn left, walk west on on Madison St. towards N. Clinton St., Turn right on North Clinton St. and continue until you reach W. Washington Blvd., Turn left (west) onto W. Washington Blvd.