How do I place a bid?

Place a bid on an item by swiping the Slider when in grid view. You can also bid by swiping the item when in list view. You can also place a bid by selecting the item and tapping "Bid" at the bottom of the screen

How do I cancel a bid?

All bids are final. However, if you need to cancel a bid, please see an administrator at the event. They will be able to rescind an unwanted bid?

Where can I find the items I have purchased?

You can find the items you have purchased, including the items you donated to, in the "Purchased" tabof the "My Activity" view. When the auction ends, items you won will also appear in the "Purchased" tab of the "My Activity" view. To get to the "My Activity" view, tap the cart at the bottom of the screen.

How do I change my payment method?

To change the payment method associated with your ticket, tap the menu button at the bottom of the screen, then tap "Payment Setting".

When do I pay?

When the auction ends, the organization may choose to auto-bill the payment method associated with your ticket. If the organization chooses not to auto-bill, payment for the won and purchased items is required at the end of the auction.

What do I do if I want to retract a bid?

Contact the charity/organization listed on the homepage

Where can I find the items I have won?

You can find the items you have won in the "Winning" tab of the "My activity" view. When the auction ends, the items you have won will be listed in the "Purchased" tab of the "My Activity" view. To get to the "My Activity" view, tap the cart at the bottom of the screen.

How do I pay for my items?

When the auction ends, you'll see a notice at the top of your screen indicating the auction is over. When the organization opens checkout, a "Checkout" button will appear in this notice. Tapping the "checkout" button will allow you to review your purchases and process your payment. If the organization has auto-billed your payment method, this button will say "View Receipt" and your purchase will be complete.

What if I won a silent auction after I left the event, or bid on an item remotely and won?

Physical auction items are sent home with a committee member, who can help arrange pick up or shipping of these items. Bidders are responsible for any shipping costs, if the item cannot be picked up. You can reach out to jamie@dravetfoundation.org, for any questions on auction items.

Can I bid on behalf of someone else?

You cannot bid on behalf of someone else but all silent auction items will be opened to the public 48 hours in advance of the event and anyone can bid on them whether they are at the event or not.